Refund & Return Policy
SHAPE TIX LTD – Transparent, Fair & Customer-Focused Policy
Policy Overview
At SHAPE TIX LTD, we are committed to providing high-quality wellness,
fitness, and nutrition guidance services. We aim to ensure full clarity
regarding refunds, cancellations, and service expectations.
This policy applies to all fitness plans, coaching programs, and digital
wellness services provided by our company.
Refund Eligibility
- Refund requests must be made within 24–48 hours of purchase
- Refunds are only applicable if service has not been fully delivered
- Once a personalized plan has been issued, refunds may not be possible
- Partial refunds may apply depending on progress stage
Non-Refundable Services
- Customized diet & workout plans
- Personal coaching sessions already delivered
- Digital fitness programs once accessed
- Completed consultation services
Cancellation Policy
Customers may request cancellation before the start of their personalized program. Once the program has been initiated or customized materials are delivered, cancellation may no longer be eligible for refund.
Return Policy
As our services are digital and personalized in nature, physical returns do not apply. However, we ensure client satisfaction through revisions, adjustments, and support during the program duration.
Service Adjustments
We understand that every client’s body responds differently. If required, we offer plan modifications based on progress, feedback, or lifestyle changes. Our goal is to ensure the best possible outcome for every client.
Refund Support Contact
For refund or policy-related queries, please contact our support team:
📞 Phone: +44 7782 281314
📧 Email: support@shapetix.com
Final Statement
SHAPE TIX LTD believes in transparency, fairness, and client satisfaction. Our policies are designed to ensure trust while maintaining the value of personalized health and fitness services.