At Shapetix (“we,” “our,” “us”), accessible from https://shapetix.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
a) Personal Information
- Full name
- Email address
- Phone number
- Billing and payment details (processed securely via third-party providers)
b) Health & Lifestyle Information
- Weight, height, age
- Dietary preferences
- Fitness goals
- Lifestyle and progress data
(This information is provided voluntarily and used only to deliver our services.)
c) Technical Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
2. How We Use Your Information
We use your personal data to:
- Provide and personalise our weight-loss services
- Communicate with you regarding your account or services
- Process payments and manage subscriptions
- Improve our website and services
- Comply with legal and regulatory obligations
We will never sell your personal data to third parties.
3. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contractual necessity – to deliver paid services
- Consent – for marketing communications (where applicable)
- Legitimate interests – to improve our services and website
- Legal obligation – for compliance with UK laws
You may withdraw consent at any time.
4. Health Disclaimer & Sensitive Data
Health-related data is considered special category data under UK GDPR.
By using our services and providing this information, you explicitly consent to its processing solely for the purpose of delivering personalised weight-loss services.
We do not share health data with third parties without your explicit consent, unless legally required.
5. Data Sharing
We may share your data only with:
- Secure payment processors
- Website hosting and analytics providers
- Legal or regulatory authorities when required by law
All third parties are required to comply with data protection regulations.
6. Data Retention
We retain personal data only for as long as necessary:
- To provide services
- To meet legal, accounting, or regulatory requirements
When data is no longer needed, it is securely deleted.
7. Your Data Protection Rights (UK)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
8. Cookies
We use cookies to:
- Improve website functionality
- Analyse traffic and user behaviour
You can control or disable cookies through your browser settings. For more details, please see our Cookie Policy (if applicable).
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
However, no online system is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Website: https://shapetix.com
Email: support@shapetix.com
Phone: +44 7782 281314