Frequently Asked Questions
What is included in the packages?
- Personalised diet plan
- Customised exercise plan
- Weekly check-ins (mid-to-high packages)
- Coaching calls (Premium & above)
- Access to wellness resources
How do I choose the right package?
- Start with a package that matches your fitness level and goals.
- Premium and higher packages include coaching calls for extra guidance.
- You can upgrade later if needed.
How do I access my plan?
After purchase, you’ll receive an email with instructions to access your personalised plan, meal guides, and video resources. Coaching calls are scheduled via email or WhatsApp.
Can I cancel or request a refund?
- 14-day right to cancel on all packages.
- Refunds processed according to our Refund & Return Policy.
- Contact support@shapetix.com for assistance.
Do I need gym equipment?
- Most plans are designed to be done at home with minimal or no equipment.
- If equipment is needed, alternatives are provided.
Are the meal plans vegetarian or vegan friendly?
Yes! All meal plans can be customised for vegetarian, vegan, or other dietary preferences. Just indicate your preferences when filling the questionnaire.
How soon will I see results?
- Results vary depending on starting point and commitment.
- Most clients see changes within 4-6 weeks.
- Consistency is key for best results.
How often do I get updates or check-ins?
Depending on the package, check-ins are weekly or bi-weekly. Premium and higher packages include coaching calls for personalised guidance.
Can I get support during the program?
- Email support included in all packages.
- WhatsApp support included in mid-to-high packages.
- Priority support for VIP and Ultimate packages.
Are the plans suitable for all fitness levels?
Yes. Plans are customised to match beginners to advanced users. Guidance is provided to adjust intensity and exercises as needed.