This Refund and Returns Policy applies to all purchases made through https://shapetix.com (“Shapetix”, “we”, “our”, “us”).
Digital Services
Shapetix provides digital weight-loss and wellness services, including personalised diet plans, fitness guidance, coaching, and educational content.
14-Day Right to Cancel (UK Consumers)
In accordance with the Consumer Contracts Regulations 2013, UK consumers have the right to cancel their purchase within 14 days of the purchase date without giving any reason, provided that the service has not yet started.
To exercise your right to cancel, you must notify us clearly within 14 days of purchase.
When the Right to Cancel Does Not Apply
If you request that your digital service begins immediately and the service has already started (for example, access to personalised plans or content has been provided), you acknowledge that your right to cancel may be reduced or lost.
This will be clearly communicated at checkout where applicable.
Refund Policy
- If you cancel within the 14-day period and the service has not started, you are entitled to a full refund.
- If the service has partially started within the 14-day period, any refund may be proportionally reduced to reflect services already provided, as permitted under UK law.
- No refunds are provided after the 14-day cancellation period has expired.
Refunds are not issued based on:
- Lack of weight-loss results
- Change of personal circumstances
- Failure to follow the programme
How to Request a Refund
To cancel or request a refund, please contact us with your order details:
Email: support@shapetix.com
Phone: +44 7782 281314
Approved refunds will be processed using the original payment method within a reasonable timeframe.
Subscriptions (if applicable)
- Subscriptions are billed in advance.
- You may cancel at any time to prevent future charges.
- Cancellation does not entitle you to a refund for the current billing period.
Changes to This Policy
We may update this Refund and Returns Policy at any time. Any changes will be posted on this page with a revised effective date.
Contact Information
For any questions regarding this policy, please contact us:
Website: https://shapetix.com
Email: support@shapetix.com
Phone: +44 7782 281314